In 2020, the shared service centre of Reykjavik Energy Group's subsidiaries Veitur Utilities, ON Power, and Reykjavik Fibre Network, received a little under 145 thousand queries. This was an increase of almost 5 thousand from 2019. The majority of the queries were from customers who were remitting their meter readings, followed by inquiries and miscellaneous issues regarding billing. In the graph, inquiries are divided according to subject. Suggestions or complaints regarding environmental issues are presented separately in the annex below. Also included is information regarding notifications, and their reasons, to licence holders.
Collaboration with licence holders, stakeholders, and customers of Reykjavik Energy Group is important to its employees, as it draws attention to, and puts emphasis on, the most important issues. An example of that would be regular meetings with licence holders, and Reykjavik Energy Group's information sharing on social media.